Shipping Policy

Order processing and dispatch

Orders are normally processed within 2–5 business days after payment has been authorised, order details have been reviewed, and product availability has been confirmed. Processing may take longer during busy periods or where additional payment verification, product preparation or order confirmation is required.

Most MIDU orders are dispatched from China through our suppliers, fulfilment partners or logistics providers. In some cases, the shipping origin may vary depending on product availability, fulfilment arrangements and the delivery destination.

The shipping origin is separate from the principal business address of MIDU Commerce LLC. If there is an issue with your payment, product availability, contact details or delivery address, we may contact you before dispatch. Delayed responses may affect processing and delivery.

Delivery estimates

After an order has been dispatched, estimated delivery is generally 7–25 business days. Actual delivery time may vary depending on the destination country, courier service, customs clearance, local delivery conditions and other circumstances outside our reasonable control.

Estimated processing and delivery information may also be displayed on the product page, at checkout, in your order confirmation or in later shipping communications. Delivery estimates are provided in good faith but are not guaranteed delivery dates unless MIDU Commerce LLC expressly confirms otherwise in writing.

Shipping charges

Any shipping charge collected by MIDU Commerce LLC will be displayed before you complete your order. Charges may depend on the delivery destination, product type, parcel size or weight, order value, courier service, delivery speed and any applicable promotional shipping offer.

Premium, priority or express delivery services may cost more than standard delivery. Promotional or free-shipping offers may be subject to minimum order values, destination restrictions, product exclusions or other conditions published with the offer.

Tracking information

Where tracking is available, we will provide the tracking number or tracking link by email, through your customer account or on the Track Your Order page after dispatch. Tracking information may take time to appear after the parcel has been transferred to the carrier.

Tracking information is supplied by the courier or logistics provider. If the tracking status has not updated for several business days, or the estimated delivery period has passed, please contact us at support@midu.uk.

Delivery address

You are responsible for providing a complete, accurate and deliverable address, including any apartment, unit, building, postal code and contact telephone number required by the courier. MIDU Commerce LLC is not responsible for delays, failed delivery or additional costs caused by incorrect, incomplete or outdated information supplied by the customer.

If you notice an address error after placing an order, contact us immediately. We will try to update the address before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the courier.

The business address shown on midu.uk is not automatically a warehouse, dispatch location or customer returns address. Do not send returned products to that address unless our support team has specifically instructed you to do so.

Customs, duties and taxes

International orders may be subject to import duties, customs charges, VAT, sales tax, brokerage charges or other fees imposed by the destination country or local authorities. These amounts are separate from any shipping fee charged by MIDU Commerce LLC.

Unless checkout or the relevant product page expressly states that duties and taxes are included, the customer is responsible for paying applicable import duties, customs charges, taxes, brokerage fees and other local charges. We do not control these charges and cannot guarantee their amount.

Refusing to pay customs charges may cause a parcel to be delayed, abandoned, destroyed or returned. Any return shipping, customs, storage or handling costs incurred may be deducted from an available refund where permitted by applicable law.

Lost, delayed, damaged or returned parcels

If your parcel is significantly delayed, appears lost, arrives damaged or is returned to the sender, contact us promptly with your order number, tracking information and clear photographs where relevant. Please retain the product, parcel, labels and original packaging while the matter is being reviewed.

Delivery delays and legal rights

If your order has not been delivered within 25 business days after dispatch, please contact us so that we can review the tracking information, courier status and available resolution options. A delayed shipment or tracking update does not automatically mean that the parcel has been lost.

Nothing in this Shipping Policy limits any mandatory delivery rights or consumer protections that apply under the laws of your country or region. Where applicable law provides a specific delivery deadline or remedy for an unreasonable delay, those rights will continue to apply.