Frequently Asked Questions

Contact us as soon as possible with your order number and the requested change. MIDU Commerce LLC may be able to update the product, size, colour, quantity or delivery details before fulfilment begins. Once the order is processing, packed or dispatched, changes may no longer be possible.

Contact us immediately if you wish to cancel. If fulfilment or dispatch has not started, we will review whether cancellation is still possible. If the order has already been dispatched or delivered, the request may need to be handled under our Return & Refund Policy.

Your order number is normally shown in the order confirmation email and in the order history section of your customer account. Include it whenever you contact support so that we can locate the correct order.

Available checkout options may depend on the current website configuration. Where guest checkout is available, you may place an order without creating an account. Creating an account can make it easier to review order history, saved details and support information.

Processing and delivery estimates vary according to the product, stock availability, delivery destination, fulfilment location, courier service and customs clearance. Any estimated delivery period shown at checkout or in an order email is not guaranteed unless MIDU Commerce LLC expressly confirms otherwise in writing.

Where tracking is available, we will provide a tracking number or link after dispatch. You can also visit Track Your Order or contact us with your order number and checkout email address.

Tracking may take time to update after dispatch or while a parcel is in international transit, customs clearance or transfer between courier facilities. If the status has not changed for several business days or the estimated delivery period has passed, contact us for assistance.

Contact us immediately if your address is incorrect or incomplete. An address correction may be possible before fulfilment or dispatch, but cannot be guaranteed after processing has started or the courier has received the parcel.

Keep the product, shipping label and all original packaging. Take clear photographs of the outer parcel, internal packaging and product condition, then contact us promptly with your order number. This information may be needed for a courier or product review.

Email support@midu.uk with your order number, checkout email address, product details and reason for the request. For faulty, damaged or incorrect products, include photographs. Wait for approval and the correct return address before sending anything.

Depending on your location and applicable consumer law, you may have the right to notify us of an eligible cancellation within 14 days after receiving the goods and then return them within a further 14 days. Different deadlines or exceptions may apply, so review our Return & Refund Policy.

After an eligible return is received and inspected, MIDU Commerce LLC will notify you whether the refund is approved. Where applicable law requires it, a refund will normally be initiated within 14 days after receiving the returned goods or acceptable evidence that they were sent. Your bank or payment provider may require additional processing time.

Some products may not qualify for change-of-mind returns where a lawful exception applies, including personalised or customised products, opened hygiene-sensitive goods or products worn, damaged or used beyond reasonable inspection. Mandatory rights for faulty or misdescribed goods are not affected.

Unless the product is faulty, damaged, incorrect, materially misdescribed or MIDU Commerce LLC agrees otherwise, you are normally responsible for return shipping costs. Use the approved return address, select a tracked service and keep proof of postage.

The payment methods currently available for your order will be displayed at checkout. Options may vary according to your location, device, currency, issuing bank, payment provider and order details.

Payments are processed through secure third-party payment services made available at checkout. MIDU Commerce LLC does not intentionally store complete payment card numbers or card security codes on midu.uk. Confirm that the browser address shows midu.uk before entering personal or payment information.

A bank, card issuer, digital wallet or payment provider may decline a transaction because of incorrect billing details, insufficient funds, international-payment restrictions, authentication requirements or fraud-prevention checks. Review the payment information, contact your provider or use another method displayed at checkout.

International orders may be subject to import duties, VAT, customs charges, brokerage fees or local taxes. Unless checkout expressly states that these charges are included, the customer is responsible for amounts imposed by the destination country or local authorities.

MIDU Commerce LLC may use personal information to process orders and payments, arrange delivery, provide customer service, manage returns and refunds, prevent fraud, maintain accounts, improve midu.uk and comply with legal or accounting requirements. Read our Privacy Policy for details.

Yes. Use the Cookie Settings control on midu.uk to accept, reject or manage optional cookie categories. Strictly necessary cookies and similar technologies may remain active because they support security, carts, accounts, checkout and other requested website functions.

No. Marketing cookies are optional. You may reject optional cookies or select individual categories through Cookie Settings. Where consent is required, optional marketing cookies should not be used unless you allow the relevant category.

Email support@midu.uk and clearly identify the message as a privacy request. Include enough information for MIDU Commerce LLC to understand the request and verify your identity where reasonably necessary.