Customer Service

How can we help?

Our customer-service resources are designed to make it easier to find information before and after placing an order. You can review product information, shipping expectations, payment guidance, cancellation conditions, return procedures and other customer policies directly through midu.uk.

Orders and fulfilment

After an order is placed, payment must be authorised and the order details and product availability may be reviewed before fulfilment. Orders are normally processed within 2–5 business days.

Most MIDU orders are dispatched from China through suppliers, fulfilment partners or logistics providers. Shipping origin may vary in some cases depending on product availability and fulfilment arrangements.

Once a parcel has been dispatched, estimated delivery is generally 7–25 business days. Actual delivery times may vary depending on the destination, courier service, customs clearance, local delivery conditions and other circumstances outside our reasonable control.

Payments and checkout

Prices, applicable shipping charges and the payment methods available for your order are displayed during checkout. Payment availability may vary depending on your location, order and payment provider.

If a payment is declined, pending or requires additional verification, follow the instructions provided during checkout or contact us if you need help understanding the status of your order.

MIDU does not ask customers to send card numbers, passwords, verification codes or other sensitive payment credentials by email or ordinary support messages.

Cancellations, returns and refunds

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before an order has entered fulfilment or been dispatched, subject to the circumstances described in our Order Cancellation Policy.

If your order has already been dispatched or delivered, any return request will normally be handled under our Return & Refund Policy and any mandatory consumer rights that apply to your purchase.

Do not send products to the MIDU Commerce LLC business address unless our support team has specifically confirmed that address for your return. Approved return instructions and the appropriate return destination will be provided where required.

Product questions

Before placing an order, review the product page carefully for available information about design, size, dimensions, materials, colour, product options, care and availability.

Product photographs are intended to represent products as accurately as reasonably possible, but appearance may vary depending on lighting, photography and your screen or device settings.

If an important product detail is unclear, contact us before ordering rather than relying on assumptions about specifications that are not expressly stated on the relevant product page.

When contacting customer service

Providing relevant order information helps us understand your request and review it more efficiently. Please include only the information reasonably necessary for your support request.

Complaints and unresolved issues

If you believe that a customer-service issue has not been resolved appropriately, you may submit a complaint with the relevant order information and an explanation of the issue and the resolution you are seeking.

Nothing on this page limits any mandatory rights, remedies or consumer protections that apply under the laws of your country or region.