MIDU ORDER SUPPORT
Track Your Order
Enter your order number and billing email address to review the current status of an order placed through midu.uk. Shipment and tracking information may take time to appear after dispatch, depending on the courier and parcel status.
Check your order status
Enter the order number shown in your MIDU confirmation email and the billing email address used when you completed checkout.
Find your order number
Your order number is normally displayed in your order confirmation email and in the order history section of your MIDU customer account.
Use your billing email
Enter the exact billing email address used during checkout. The order lookup may not work if a different email address is entered.
Allow time for updates
Shipment tracking may not appear immediately after your order is placed. Tracking normally becomes available after dispatch and the courier’s first scan.
Contact support
If you cannot locate your order or believe the displayed status is incorrect, contact MIDU Commerce LLC with your order details.
Why tracking may not update immediately
Your order may still be undergoing payment verification, product availability review, preparation or fulfilment.
Courier tracking will normally become available only after the parcel has been prepared and handed to the delivery provider.
The courier’s system may take time to display the first scan or later movements, especially during weekends, holidays, customs clearance or peak periods.
Use the billing email address entered at checkout rather than a different contact, PayPal or customer-account email address.
Cannot find your order?
Email MIDU Commerce LLC with your order number, billing email address, customer name and a clear description of the issue. Include your tracking number where available.
